Customer Services 

The objective of the Customer Services project is to deliver an integrated approach to the design and delivery of customer services across Buckinghamshire and between county and district councils, and potentially other public service agencies. Through this approach to deliver financial savings and improvement of service for customers relevant to customer needs.

Within scope

• A review of the effectiveness of customer contact in all its forms e.g.: face to face, telephone, electronic, written correspondence, considering Customer demand and expectations, identification of any gaps in service
• Analysis of the customer contact data from each authority
• Best practice and government guidance, such as the Varney review which considers the opportunities for improving customer contact through information technology
• Potential for other public sector services to opt in, e.g. Health, Police, Fire and rescue service, and voluntary sector.

For more information on the Customer Services Programme contact Lesley Yates lyates@aylesburyvaledc.gov.uk